Flownetic Consulting
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Fin, expertly configured for your business.

Flownetic Consulting is a Sydney implementation consultancy and an Intercom partner. We design each Fin trial around your own support requests, on Salesforce Agentforce Service or Intercom Helpdesk, and test it before your customers see it. Your team decides what happens next.

Request a 30-minute call See Fin on Salesforce

Three things we do

Each one scoped in writing and proven on your own requests, not on a generic demo.

Salesforce

Fin on Salesforce

Fin answering in your website chat and support email, with every outcome landing on the Case.

  • Connected to Agentforce Service (formerly Service Cloud) through your admin
  • A trial built around the requests you choose, against conditions you set
  • A walkthrough of one demo run, from the chat to the Case it created

For support teams whose record of truth is Salesforce.

Intercom

Fin on Intercom

Fin set up in your Intercom workspace: content, audiences, procedures, data connectors and tests.

  • Procedures that branch on real data rather than guesses
  • Connectors built against sample data before live data
  • Previews, batch tests and simulations recorded, so the outcome is on paper

For teams already on Intercom Helpdesk.

Migration

Moving to Intercom

Help centres, tickets and contacts moved across, with Fin prepared on the migrated content as you go.

  • Field mapping agreed in writing before anything moves
  • A test run you review before the final run
  • Your existing helpdesk stays live until you decide otherwise

For teams leaving another helpdesk.

How we prepare your Fin trial

First, we agree the work, responsibilities and quote in writing.

  1. Plan the trial

    Agree what it should prove, which requests Fin should try first, where customers should reach it and who decides.

  2. Connect and configure

    We connect your content and channels, and the Salesforce or Intercom set-up behind them, in a sandbox first where you have one.

  3. Test

    We test typical requests against conditions you set and record what each conversation did and where it went.

  4. Decide on go-live

    Your trial owner reviews the results and makes the call.

Who we are

Flownetic Consulting is a small Sydney implementation consultancy. The people who scope the work stay accountable through delivery, and any additional specialist is named.

We are an Intercom partner, not the product vendor or a reseller. We document what we checked, what remains dependent on your setup, and what should be confirmed with Fin or Salesforce.

  • Based in SydneyWorking in Sydney business hours, with clients across Australia and New Zealand.
  • Intercom partnerFin, Helpdesk and migrations, set up in your workspace rather than ours.
  • Tailored trialsBuilt around your requests and conditions, with test results you can show your team.

See Fin on your own content first

After a first call, we set up a private page for your team: a Fin chat trained on your public site, a few fictional orders behind it, and nothing connected to your systems.

How the demo pages work · Walk through the Salesforce chat demo

  • Trained on your public siteYour help centre or website, synced as the only content Fin answers from.
  • Sample orders behind itFictional records and two procedures, so you can watch Fin look something up and follow the steps.
  • Unlisted and yoursBuilt for your team only, and taken down when you say.

Start a conversation

What to have ready for the call: what the trial should prove, which requests Fin should try first, where customers should reach it, and your rough monthly support volume.

Request a 30-minute call Opens a Google Calendar booking page

On Salesforce? Prepare a shared trial brief with your team: sign in, and answers save as you go.